FAQs

ORDERS & PAYMENTS Q: I made a mistake in my shipping address. Can I change it? A: If you entered the wrong address, please email us immediately at [Support Email] with your order number. We can only update your address if the order has not yet been processed and shipped.

Q: Is my payment information secure? A: 100% secure. We use industry-standard encryption protocols. We do not store your credit card details, and all transactions are processed through highly secure payment gateways.

SHIPPING & TRACKING Q: Where do you ship from and how long does it take? A: We ship globally, prioritizing our core markets in the US, CA, and AU. Delivery typically takes 7-14 business days.

Q: Why hasn't my tracking number updated yet? A: Tracking numbers can take 24-48 hours to activate in the courier's system after you receive the shipping confirmation email. If it hasn't updated after 3 days, please reach out to our support team.

RETURNS & REFUNDS Q: What is your return policy? A: We offer a 30-day return policy for unused items in their original packaging. Please refer to our full Refund Policy page at the bottom of our website for detailed instructions on how to initiate a return.

Q: My item arrived damaged. What do I do? A: We apologize for the inconvenience. Please email us within 48 hours of delivery with a clear photo or video of the damaged item and the packaging, and we will send a replacement immediately.