Shipping policy
Processing Time All orders are processed and dispatched from our fulfillment centers within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Estimated Delivery Times We proudly offer reliable shipping to our core markets:
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United States: 7 - 14 business days
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Australia: 7 - 14 business days
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Canada: 7 - 14 business days
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Rest of the World: 10 - 20 business days
Order Tracking Once your order has shipped, you will receive an email notification containing your tracking number. Please allow 24-48 hours for the tracking information to become active in the system.
Customs, Duties, and Taxes Neon Wink is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Lost or Damaged Packages If your order arrives damaged, please contact us immediately at [Support Email] with a clear photo of the item's condition. We address these on a case-by-case basis and will work quickly to find a satisfactory solution.